Frequently Asked Questions

We are here to help

ORDER ISSUES

I provide a wrong address, How do I change it?

If you need to update your address, please simply email us at contact @ iJoou.store and we will respond to you within 48 hours.

What payment method do you offer?

We offer the payment methods listed below:

  • PayPal
  • Visa
  • Master Card
  • American Express

How do you secure my financial info?

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement ( https://www.shopify.com/legal/privacy ).

Do you ship internationally?

Yes, we ship internationally. Additional shipping costs may apply.

PRODUCT & STOCK

What's traditional Chinese Moxibustion?

Moxibustion improves the flow of Qi, which is the energy in the body, by the heating Moxa that causes stimulation in the nerves and releasing endorphins to block pain.

What is the function of iJoou?

iJoou is designed to provide pain relief, stress relief, and improved blood flow by using Electric Muscle Stimulators to activate your muscles. Place the heating head on the sore areas of your body and then use the app to select the perfect temperature.

When and where can I use iJoou?

You can use iJoou anytime and anywhere. iJoou is perfectly designed to fit in your pocket and is convenient to carry whenever you go out.

Do I need to pay for the app or buy refils/replacements pieces to continue to use iJoou?

The iJoou App on iOS and Android are free to download with no monthly fees or extra costs. Additionally, when you buy iJoou, we will include 10 Moxa Filler stickers but you will need to order more in the future.

What is the warranty on iJoou?

    There is a 1-year warranty on your iJoou device.

RETURNS AND EXCHANGES

How to return product?

If you would like to return a product, please simply send us an email at contact@ijoou.store or send us a message here. Please be sure to include the following details:

  1. Order number
  2. Date of purchase
  3. Would you like to exchange or return your product?
  4. Reason for return

We will reply to you within 24 hours with further instructions on how to proceed.

100% Money-Back Guarantee

Customer satisfaction is our number one priority and we stand by our 100% Money-Back Guarantee on products purchased directly from us. If you are not happy with your purchase, simply notify us for a full refund or exchange within 30 days of the purchase date.

When return product, please confirm that the packaging of the product is complete and does not affect the resale.

Please note that if you purchased the product from a retailer or other vendor and are not satisfied, you must follow their return policy and contact the seller at the place of purchase.

When can I expect my refund?

Once we receive the returned item, we will process a refund within 24 hours.

STILL HAVE ANY QUESTIONS?

  • contact@ijoou.store